Shipping & Returns

Return Policy

To start a return, please log in to your account and select the order containing the items you wish to return.

The Essentials

• 30-Day Window: Returns must be received by Scrub Authority within 30 days of your delivery date.
• Restocking Fee: A 25% restocking fee applies to all returned items.
• Final Sale: Discontinued and "While Supplies Last" (WSL) items are final sale and not eligible for return.

Return Shipping & Labels

We’ve simplified the process! Once your return request is submitted and approved through your order page:

• Prepaid Label: We will provide you with a prepaid return shipping label.
• Label Cost: The cost of this label will be netted (deducted) from your final refund amount.

Garment Condition Requirements

To receive a refund, garments must be in their original "like-new" condition. Items must be:

• Condition: Unwashed, unworn, and unaltered.
• Tags: Original tags must be attached.
• Polybags: A $1 repackaging fee applies to each garment returned without its original polybag in good condition.

How to Request a Return

1. Sign In: Click the profile icon in the store menu. Enter your email address and click "Continue."
2. Verify: Open the email from our store to copy your six-digit verification code. Enter this code on the store login page.
3. Select Order: Click "Request return" for the specific order you want to submit.
4. Select Items: If the order has multiple items, select the specific pieces you wish to return.
5. Submit: Select a return reason, add a note if necessary, and click "Request return."
6. Approval: Once approved, you will receive an email with shipping instructions and your return label.
7. Ship: Affix the label to your package and drop it off at the designated carrier.

Please Note: Only authorized items submitted through your account will be accepted. Unauthorized returns cannot be processed and will be donated with no credit issued.

 

Shipping Policy:

Orders typically ship within 3-5 days, not including weekends, from the day it is placed, and expedited orders will ship same day if placed before 10:00 AM Mountain Standard Time.

We ship from multiple vendors. Shipping charges may vary accordingly. 

Scrub Authority provides Free Shipping for orders over $250 via UPS Ground

 

Please click here for a return authorization number or email customerservice@scrubauthority.com to confirm shipping charges if your order includes multiple vendors and/or ships to a residential address.

We drop ship directly from the majority of our manufacturers' warehouses so we are unable to ship on 3rd party accounts.