Refund policy
Return Policy
To start a return, please log in to your account and select the order containing the items you wish to return.
The Essentials
- 30-Day Window: Returns must be received by Scrub Authority within 30 days of your delivery date.
- Restocking Fee: A 25% restocking fee applies to all returned items.
- Final Sale: Discontinued and "While Supplies Last" (WSL) items are final sale and not eligible for return.
Return Shipping & Labels
We’ve simplified the process! Once your return request is submitted and approved through your order page:
- Prepaid Label: We will provide you with a prepaid return shipping label.
- Label Cost: The cost of this label will be netted (deducted) from your final refund amount.
Garment Condition Requirements
To receive a refund, garments must be in their original "like-new" condition. Items must be:
- Condition: Unwashed, unworn, and unaltered.
- Tags: Original tags must be attached.
- Polybags: A $1 repackaging fee applies to each garment returned without its original polybag in good condition.
How to Request a Return
- Sign In: Click the profile icon in the store menu. Enter your email address and click "Continue."
- Verify: Open the email from our store to copy your six-digit verification code. Enter this code on the store login page.
- Select Order: Click "Request return" for the specific order you want to submit.
- Select Items: If the order has multiple items, select the specific pieces you wish to return.
- Submit: Select a return reason, add a note if necessary, and click "Request return."
- Approval: Once approved, you will receive an email with shipping instructions and your return label.
- Ship: Affix the label to your package and drop it off at the designated carrier.
Please Note: Only authorized items submitted through your account will be accepted. Unauthorized returns cannot be processed and will be donated with no credit issued.